Returns & Exchanges

At RoughStone.Rocks LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Return

Contact our support team via email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags and documentation are included to prevent damage during transit.

3

Ship the Item

Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our fulfillment center.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing