Frequently Asked Questions
Everything you need to know about your RoughStone.Rocks order.
How are shipping costs calculated for heavy stone orders?
Shipping is calculated based on weight and destination. We primarily use USPS Flat Rate boxes for smaller orders to keep costs low, while larger bulk orders are shipped via freight or UPS Ground.
Are the minerals and gemstones ethically sourced?
Yes, RoughStone.Rocks LLC is committed to ethical sourcing. We work directly with mines and reputable suppliers to ensure fair labor practices and sustainable extraction methods.
Can I return a stone if I am not satisfied with its appearance?
We offer a 30-day return policy. If the specimen does not meet your expectations, you can return it in its original condition for a full refund, excluding shipping costs.
Do you provide certificates of authenticity?
We provide detailed identification cards for all premium specimens. For high-value gemstones, we can arrange for third-party lab certification upon request for an additional fee.
How do you ensure fragile crystals don't break during transit?
We use professional-grade packaging, including double-boxing, bubble wrap, and specialized void-fill, to ensure your minerals arrive safely regardless of their fragility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure checkout system.